Municipal Conflict Resolution
Although conflict in municipalities is a fact of life, most of us tend to avoid it. The reason is simple; it is threatening and scary and completely unpredictable.
But conflicts have considerable value when they are managed constructively. The issue is not whether conflicts occur, but rather how they are managed. Desirable outcomes of constructively managed conflicts include:
Increased incentive to change
A greater sense of caring, commitment, and cohesiveness
An emphasis on increased liking, respect, and trust
Higher quality relationships with colleagues
Better awareness of problems and how to solve them
Problem solving rather than taking unyielding positions
Improved emotional and social development
Conflict is no stranger to municipalities. Departments often compete for limited dollars yet are supposed to interrelate and cooperate with one another. High profile departments including police and fire often run away with the lion’s share of financial resources.
Our conflict resolution solutions teach participants how to:
Recognize their style of communication when under stress
Coomunicate in such a way to enhance relationships
Make others feel safe to truly express themselves
Achieve commitment to decisions
Focus on results
This course will give participants a six-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame.
1. Recognize the Elements of Conflict
2. How to Stay Focused on What You Want
3. Create Safety and Trust
4. How to Listen When You're Angry
5. How to State Your Path When You're Angry or Hurt
6. How to Move to Mutual Action
Call for a free consultation 214/363-6780
